FIRE & SAFETY PROCEDURES
Your safety is our utmost concern. We have installed a comprehensive fire protection system and our staff has also been trained. However, your understanding of the hotel’s safety procedure is very important.
FIRE EMERGENCY
The Holiday Inn Express Cape Town-City Centre has installed a sophisticated fire alarm and smoke detection system that continuously monitors all parts of the building. Fire instruction notices are located on the back of all guest room doors. Please take some time to read the instructions and ensure that you have an understanding of where your room is located in relation to the nearest available fire exit.
Use the hotel internal phone and dial reception on Extension 9, or lift the receiver of the emergency phone situated next to the lift, which will connect you with reception. Clearly state the location of the fire giving the room / floor number nearest to the fire situation as a reference.
OR
Activate one of the fire alarm break glass systems situated directly next to the emergency fire exit, by pressing the white panel on one of the units. An alarm is automatically relayed to the fire panel, which pinpoints the location. A fire alarm will then be activated.
Do not fight any fires. Please remain calm and leave the area and the building, using the nearest fire exit. Do not use the lifts. Proceed to the designated assembly area, located outside the main entrance. Please follow all directions given by Hotel staff.
An initial fire alert alarm will ring for a few seconds.
Remain calm – the Hotel’s staff will investigate and you will be advised accordingly.
If, after the initial alarm and investigation by the Hotel’s fire team, there is a need to evacuate the building, the alarm will sound out a full evacuation message and the alarm will ring continuously. You must leave the building immediately, using the nearest fire exit. Do not use, or wait for, any Hotel lift, as they are automatically re-called to ground floor level and will not be operating.
On leaving the building, move quickly away and proceed to the designated assembly area, where the Hotel Management will conduct a roll call.
Please report all suspicious parcels or persons to the nearest security personnel or to any of our staff or managers. Please do not touch the parcels, or approach the suspicious person.
GENERAL SAFETY
- Don’t answer the door in a hotel room without verifying who it is. If a person claims to be an employee, call the front desk and ask if someone from the hotel staff is supposed to have access to your room and for what purpose.
- When returning to your hotel late in the evening, use the main entrance of the hotel. Be observant and look around before entering parking lots.
- Close the door securely whenever you are in your room and use all the locking devices provided.
- Don’t needlessly display guest key cards in public or leave them on restaurant tables, or other places where they can be easily stolen.
- Don’t draw attention to yourself by displaying large amounts of cash, expensive jewellery, cameras, etc.
- Don’t invite strangers to your room.
- Place all valuables in the room safety deposit box and ensure that it is locked.
- Don’t leave valuables in your vehicle.
- Check to see that any sliding glass doors or windows, and any connecting room doors are locked.
- If you see any suspicious activity, please report your observations to hotel management.
- When using taxis, use only clearly marked taxis or those called by the hotel staff.
- Do not walk alone in the streets, particularly after dark.
The Hotel does not accept any responsibility/liability for any loss of / or damage to such valuables, whether such loss or damages arises from any cause whatsoever or by whomsoever. For any emergency or further assistance, please call reception on extension 9.
In the event of a bomb scare, you will be advised via public address system to evacuate the building. You must leave the building immediately, using the nearest fire exit. Do not use or wait for any Hotel lift, as they are automatically re-called to ground floor level and will not be operating.
When leaving the building, move quickly away and proceed to the designated assembly area, where the Hotel management will conduct a roll call.
The nearest chemist is located on the corner of Church Street and Burg Street (approximately 500m from the hotel entrance.) For any emergency supplies, please contact reception on extension 9.
Both a doctor and a dentist are available on call, when needed. Please contact reception on extension 9 for further assistance.
A house doctor is on call 24 hours a day and we have trained staff on duty. Please contact reception on extension 9 for further assistance.